Buy Used and New Leonard A. Schlesinger Books

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9780743225694

Format: Hardcover (400 pages)
Publisher: The Free Press
Published: 16 Jun 2003

Save for later

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (UK PROFESSIONAL BUSINESS Management / Business)

by James L. Heskett,W. Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9781626565845

Format: Illustrated (312 pages)
Publisher: EDS Publications Ltd. (Consignment)
Published: 30 Sep 2015

Save for later